Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are generally processed within 2–5 business days after payment is successfully completed. Business days do not include weekends or holidays.
During periods of high demand, promotions, holidays, severe weather, or other circumstances outside our control, processing may take longer.
SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, rates, and estimated delivery times are displayed at checkout. Delivery estimates begin after an order has been processed and transferred to the shipping carrier.
Shipping and delivery dates are estimates and are not guaranteed. Realigen Labs is not responsible for carrier delays or other circumstances outside our reasonable control.
SHIPPING DESTINATIONS
We currently ship to destinations available during checkout. If your location is not available as a shipping option, we are unable to ship your order to that destination at this time.
ORDER TRACKING
When tracking information becomes available, it will be sent to the email address provided during checkout. Please allow up to 48 hours for tracking information to update after receiving the shipping confirmation.
If you have not received tracking information after your order has shipped, contact us at realigenlabsorders@gmail.com.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact us immediately at realigenlabsorders@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Realigen Labs is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or inaccurate address. Additional shipping charges may apply if an order must be reshipped.
LOST, STOLEN, OR MISSING PACKAGES
If your package appears to be lost or has not arrived within the expected delivery period, check the tracking information and contact the shipping carrier first.
You may also contact us at realigenlabsorders@gmail.com with your name and order number. We will make reasonable efforts to assist with the carrier investigation.
Realigen Labs is not responsible for packages marked as delivered by the carrier. If tracking shows that a package was delivered but you cannot locate it, check around the delivery location, ask household members or neighbors, and contact the carrier.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, leaking, or incorrect, contact us within 7 days of delivery at realigenlabsorders@gmail.com.
Include your name, order number, a description of the issue, and clear photographs of the product, shipping box, and shipping label. Keep the product and packaging until we finish reviewing the issue.
RETURNED-TO-SENDER PACKAGES
If an order is returned to the sender because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package, contact us for assistance.
Reshipping charges may apply. Original shipping charges are nonrefundable except where required by applicable law.
ORDER CHANGES AND CANCELLATIONS
Orders begin processing shortly after they are placed. We cannot guarantee that an order can be changed or canceled after submission.
Once an order has entered processing, fulfillment, or shipment, it generally cannot be changed or canceled.
CONTACT US
For shipping or delivery questions, contact Realigen Labs at: